I had a Professional Build site but I’ve messed up the style, what should I do?

Even if you have a professionally built site you will have access to the advanced settings area. In here you can alter just about every part of your overall site design and undo the work that has been done by our designers! If you want to change something read the corresponding help sheet first and this should avoid any problems occurring. If you do manage to make a mess of your site go to the ‘Basic Set Up’ page and reselect your custom style (a screen shot of your style will be visible), then submit the changes. Your site will be reset to the original design and your changes will be over written.

The bottom of my pages aren't displaying properly

If your footer seems to be out of line with the rest of your page design it is usually caused by a stray tag. If you have used the shortcut keys to add a style or alignment to your text you must make sure that it has been added correctly.

The short cut tags should have a start tag [B] and an end tag like this [/B]. If the end tag is missing it will cause the style you have applied to continue to the end of the page including the footer. So to ensure the style stops where you want it to, you need to make sure that the end tag is displayed where you want the style to stop. If it appears to be missing or you have mistakenly deleted it you can type the end tag in. An end tag is exactly the same as your start tag except if must have a forward slash after the first bracket like this - [/B].

If you are deleting shortcut tags because they are no longer required always remember to remove both tags to ensure display problems don’t occur.

Problems can also be caused if you have bits of other code left in such as </div>, </font> etc. If you are having problems with the display of your site check through the page content for any unfinished or incorrect code that may be causing the problem.

I've deleted a page by mistake, do you have a copy?

No we don’t keep copies of your content. All of the information that displays on your web site is driven by a server and when you make any changes the information is over written with your new content. We strongly advise you to type your content into Word or some other word processing program before adding it to your site. You will then have the opportunity to spell check and save a copy somewhere safe for future reference.

I’ve built my own site, can I save the settings?

Yes. When you have finished building your site you can have the style saved as a basic setting. It will display in the basic settings area so that if you make any future adjustments to your style you can always revert back to original if required.

Take a look at our ‘Additional Services’ for details.

I want to use tables to display content, can I do this?

If you already have web authoring software you can create layouts in tables and copy the html code into the content area of your page. You will have to remove all spaces in the code to get the table to display correctly. We would only recommend using html code that you are familiar with and are competent to edit in the future as it can get very complicated and confusing!

I’ve added a link using the short cut buttons but it doesn’t work

The shortcut buttons for adding links will only work if the word you are putting the tag around is the actual web or email address. Read ‘A Guide to Using Hyperlinks’ for more details.

How can I add links to images?

You will need to add a proper html link, a shortcut link won’t work because you’re not applying it to a typed out web address. You will also need to put in the full source of where the image can be found. To get this information go to the Image Manager and click on the thumbnail image of the item you want. This will open the image up in a new browser window. In the address bar at the top is the address (source) of where the image is located. You need to copy and insert this address into the relevant place in your html code link.

For full details take a look at the ‘HTML Guide’.

To make an email support request you simply login to your UKI.NET admin and click on 'Support' . Your support request will be logged and you will then receive assistance from the UKI.NET support team.

Support requests made via our standard contact form will not be received by the UKI.NET support team so please log in and place your enquiry to ensure that you receive a reply.